Privacy Policy

1. Who we are (controller)

We process personal data as the data controller.

• Company: helmcraftnet.com, LLC
• EDRPOU (registration code): 82038076
• Address: 14/2 Tarasa Shevchenka Blvd, Kyiv, 01032, Ukraine
• Email: contact@helmcraftnet.com
• Phone: +380 663 316 3058
• Managing Director: Thomas Garcia

2. What personal data we collect

When you contact us (including via forms), we may collect information you provide, such as your name, email address, phone number, and any message content. If you contact us to request services or information, we may also record details relevant to your request.

3. How we use personal data

We process personal data to:

• respond to inquiries you submit via the contact form;
• communicate with you about your request;
• provide requested information and manage the relationship with you;
• comply with legal obligations.

Legal basis: we process personal data lawfully in accordance with the applicable requirements of Ukrainian law, including the Law of Ukraine "On Protection of Personal Data" (No. 2297-VI) (01.06.2010).

4. Information before you agree to services (distance/online)

If services are offered through electronic commerce (including online booking/ordering), we ensure that necessary, accessible, reliable, and timely information about the service is available before you order or agree.

For compliance, we cite: Law of Ukraine "On Consumer Rights Protection" (No. 3153-IX) (10.06.2023) and Law of Ukraine "On Consumer Rights Protection" (No. 1023-XII) (12.05.1991).

For distance agreements where applicable, we provide consumer withdrawal/termination information where required, including: Law of Ukraine "On Consumer Rights Protection" (No. 1023-XII) — Article 13 (Право споживача в разі укладення договору на відстані) and Law of Ukraine "On Consumer Rights Protection" (No. 3153-IX) (10.06.2023).

5. Identifying information for electronic commerce

Where electronic commerce requirements apply, we disclose identifying information on our website/service pages, including:

• EDRPOU registration code: 82038076
• legal form: LLC
• address: 14/2 Tarasa Shevchenka Blvd, Kyiv, 01032, Ukraine

Applicable legal reference: Law of Ukraine "On Electronic Commerce" (No. 675-VIII) (03.09.2015), Article 7 (Про захист персональних даних...).

6. Cookies and similar technologies

We use cookies and similar technologies to help our site function and to support analytics and security. If tracking-type cookies are used, we provide transparency and obtain consent in line with personal-data rules.

Legal reference: Law of Ukraine "On Protection of Personal Data" (No. 2297-VI) (01.06.2010).

You can manage your cookie preferences by using the cookie consent controls provided on the site (when available).

7. Retention

We keep personal data for as long as needed for the purposes described in this Policy and to comply with applicable legal requirements. After that, we delete or anonymize data in accordance with our internal procedures.

8. Your rights

You may have rights related to your personal data, including access, correction, and other rights provided by Ukrainian law. To exercise your rights, contact us using the details below.

9. Contact us

To submit privacy requests or questions, contact us:

• Email: contact@helmcraftnet.com
• Phone: +380 663 316 3058
• Address: 14/2 Tarasa Shevchenka Blvd, Kyiv, 01032, Ukraine